Personalisation
Can I personalise my order?
Yes! Many of our products can be personalised with names, dates, or short messages. Simply add your personalisation details in the text box on the product page before adding to your basket.
How long does personalisation take?
Personalised orders are typically prepared within 2–3 working days before dispatch. Please allow extra time during busy periods such as Christmas and Mother's Day.
Can I see a proof before my order is made?
We don't currently offer proofs, but if you have any specific requirements please contact us before placing your order and we'll do our best to help.
Shipping & Delivery
Where do you deliver?
We deliver across the UK. Please get in touch if you're based outside the UK and we'll see what we can arrange.
How long will my order take to arrive?
Standard orders are dispatched within 1–3 working days. Personalised orders may take a little longer. Once dispatched, delivery is typically 2–5 working days.
Will I receive tracking information?
Yes, you'll receive a dispatch confirmation email with tracking details once your order is on its way.
Returns & Refunds
What is your returns policy?
We accept returns on non-personalised items within 14 days of receipt, provided they are unused and in their original condition. Please contact us before returning any item.
Can I return a personalised item?
Unfortunately, personalised items cannot be returned unless they are faulty or damaged, as they are made specifically for you.
What if my order arrives damaged?
We're so sorry if this happens! Please contact us within 48 hours of receiving your order with a photo of the damage and we'll arrange a replacement or refund as quickly as possible.
Product Care
How do I care for my comfort stone?
Our handpainted stones are sealed for durability, but we recommend keeping them away from harsh weather, prolonged moisture and harsh chemicals. Gently wipe clean with a dry or slightly damp cloth.
How do I care for glass keepsakes?
Handle with care and clean gently with a soft, dry cloth. Avoid submerging in water or using abrasive cleaners.
Orders & General
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change. We'll do our best to help, but once an order has been dispatched we're unable to make amendments.
How do I contact you?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 working days.