Refund policy

Refund Policy

At Comfort Stones UK, every item is handpainted and made with care. Please read our refund policy carefully before placing your order.

Non-Personalised Items If you're not completely happy with your purchase, please contact us within 14 days of receiving your order. Items must be returned unused and in their original condition. Return postage is the responsibility of the buyer unless the item is faulty or we have made an error.

Personalised Items Because personalised items are made specifically for you, we are unable to accept returns or offer refunds on personalised orders — unless the error was made on our part (e.g. incorrect wording, wrong design, or a fault in the item). If we have made a mistake, we will remake or refund your order at no extra cost to you. Please contact us within 7 days of receiving your order if there is an issue.

Damaged or Faulty Items If your item arrives damaged, please photograph it and contact us within 48 hours of delivery. We will arrange a replacement or refund as appropriate.

How to Contact Us Email us at jade@comfortstones.co.uk or use the contact form on our website. We aim to respond within 1–2 business days.